At JeyCi, we strive to provide the highest quality services and customer satisfaction. However, we understand that there may be occasions when our services do not meet your expectations. Our refund policy is designed to ensure transparency and fairness.
Eligibility for Refunds
- Service Dissatisfaction: If you are not satisfied with the service provided, you may be eligible for a refund. Refund requests must be submitted within 30 days of service completion.
- Project Cancellation: If a project is canceled by JeyCi, you will receive a full refund of any payments made. If you decide to cancel the project, refunds will be prorated based on the work completed up to the cancellation date.
Non-Refundable Services
Certain services are non-refundable, including:
- Customized software development once the development phase has started.
- Data processing services after the data has been delivered.
- Integrated systems design after implementation has commenced.
Refund Process
To request a refund, please contact our customer service team at {email} with your order details and reason for the request. Our team will review your request and respond within 5-7 business days. Approved refunds will be processed within 10 business days and credited back to your original payment method.
Contact Us
If you have any questions about our refund policy or need assistance, please do not hesitate to contact us at {email}. We are here to help!